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Fact Sheet About NSA-CF
While this information is being compiled, please contact us directly for
information about our chapter.
Articles by Our Members
Business/Business Development
Proud of 80%? Pray Tell Why?, by Beth Ramsay
Bridging the Gap, by Lynda McDermott, CSP
Developing the New Young Managers, by Lynda McDermott, CSP
How to Talk About Increasing Prices, by Jenaé Rubin
Confidence
The Race... for Your Business, by Monica Wofford, MBA, CSP
You've Fallen...and Don't Know How to Get Up
The Key to Surviving the Downtimes, by Monica Wofford, MBA, CSP
Have it All... Do it All... but How?, by Monica Wofford, MBA, CSP
Lose yourself at the Spa..., by Monica Wofford, MBA, CSP
Customer Service
Missed Opportunities, by Beth M. Ramsay
The
First 90 Days: The Red Carpet Treatment, by Donna Cutting
Thirteen Customer Service Facts, by Michael Aun
Humor
Happiness is an Upside-Down Plate, by Beth M. Ramsay
The Power of Humor, by David Glickman
Leadership
Leadership in Turbulent Times, by Doug VanDyke
Development and Productivity, by Doug VanDyke
The Basics of Emotional Intelligence (EI), by Lynda C. McDermott, CSP
Fifteen
Characteristics of Great Leadership, by Michael Aun
The
Art of Call Center Leadership: Your Action Attraction, by
Dave Timmons
67 Ways to be a Leader on Purpose, by Monica Wofford, MBA, CSP
Putting Together a World-Class Team, by Lynda C. McDermott, CSP
“Now Hiring”, Requiring NO Experience, by Monica Wofford, MBA, CSP
The Type A Myth, by Monica Wofford, MBA, CSP
Who Do Your Employees See… Really?, by Monica Wofford, MBA, CSP
Marketing
Branding--The Challenge of Being Chosen, by Ken Banks
What Are You Famous For? Developing Your Personal Brand, by Ken Banks
Want Steady Sales, Even in Slower Markets? Market Before You Have To..., by Sandy Geroux
Motivation/Inspiration/Attitude
Do You Believe In You?, by Michael Aun
The Power of Belief, by Jenaé Rubin
The "Deal or No Deal" Phenomenon, by Sandy Geroux
Are You Ready For Change?, by Cynthia Krosky
Keep Your Past from Invading Your Present and Destroying Your Future, by Guerline Jasmin
Confidence Doesn't Come in a Title, by Monica Wofford, MBA, CSP
All
I Want Out Of Life Is An Unfair Advantage, by Michael Aun
11
Ways To Lose Your Family, Friends and Job, by Betsy Barbieux
A Risky Proposition, by Guerline Jasmin
Horse
Sense, by Betsy Barbieux
The
Genius Within The Average Person, by Michael Aun
The
Genius Within You, by Michael Aun
It
Is In Giving That We Receive, by Michael Aun
A
Journal For The Journey, by Michael Aun
Kenny's
Story, by Michael Aun
Is
Lance Armstrong Guilty?, by Michael Aun
The
Man With One Hand, by Michael Aun
Negatives
Become Positives, by Michael Aun
Never
Give Up!, by Michael Aun
Old
School? No, Just Old Values!, by Michael Aun
The
Price Of Victory, by Michael Aun
Putting
The FUN Back in DysFUNctional!, by Michael Aun
The
Rest Of The J.W. Ingram Story, by Michael Aun
Sometimes
Winners Lose, by Michael Aun
The
Trouble With The Future Is It Ain't What It Used To Be!, by
Michael Aun
The
Ultimate Goal-Setting Session, by Michael Aun
Unsung Hero, by Michael Aun
The Tale of Terry Fox, by Michael Aun
Accountability, by Cynthia Krosky
Are You A Quality Person?, by Michael Aun
Stuck in a Rut, by Guerline Jasmin
Conflict Resolution Part I, by Cynthia Krosky
Beware of Burn-Out, by Cynthia Krosky
Learning Requires Developing Strong Anchors, by Cynthia Krosky
Ethics - The Hall of "Shame", by Michael Aun
Motivation - The Coach Lou Little Story, by Michael Aun
Inspiration - "Old School? No, Just Old Values", by Michael Aun
Non-Profit
Helping Nonprofits Win In The Competition For Doing Good, by Hardy Smith
Why Don’t Board Members Do What They’re Supposed to Do?, by Hardy Smith
Be Prepared for Your Opportunities To Promote, by Hardy Smith
Nonprofit Organizations Face Revolving Door With Volunteers, by Hardy Smith
Presenting & Platform Skills
Do
The Cuffs Match The Collar?, by Michael Aun
"Customerize"
Your Next PowerPoint Presentation, by Michael Aun
Confession
Is Good For The Soul, by Michael Aun
Sales
Sales Skills to Thrive in a Tough Economy, by Doug VanDyke
The Networking Adventures of Scooter, by Dan Norman
You want me to sell what . . . to who?, by Dan Norman
You know what they say about assuming, by Dan Norman
Is honesty always the best policy?, by Dan Norman
Is anyone out there really listening?, by Dan Norman
Handling Objections, by Dan Norman
Learn. Penetrate. Sell. The Three Time-tested Fundamentals of Successful Selling Skills, by Steve Gavatorta
The Impact of Too Many Choices on Customer Decisions, by Sandy Geroux
Eliminate Wonder, by Jenaé Rubin
Your Full Value: Do Your Customers Know It?, by Sandy Geroux
Good, Fast, Cheap: How Are You Building Your Business?, by Sandy Geroux
The Fastest Way to
Build Relationships is Not to Work on the Relationship!, by Jenaé Rubin
How to Make it About Them, by Jenaé Rubin
Are You a Lawyer Who Sells….Well?!, by Lynda C. McDermott, CSP
Sponsorship
Will You Sponsor My Event?
How to ask for and receive sponsorships for public seminars and events, by Monica Wofford, MBA, CSP
Teamwork
Men vs. Women: Who Needs Advice?, by Karen Card
Take Your Team to Marriage Counseling: Training Alliance Teams to Live in Harmony
, by Lynda McDermott, CSP
The Multi-Generational Workplace, by Betsy Barbieux
What Went Wrong?, by Betsy Barbieux
It's
All About Me, by Betsy Barbieux
ANTS, by Betsy Barbieux
Technology
Tackling Software Measurement? Try Proverbs, by Carol Dekkers, CMC, CFPS, PMP, P.Eng
The Dangers of Using Software Metrics to (Mis)Manage, by Carol Dekkers, CMC, CFPS, PMP, P.Eng
Unleash the Power to Improve, by Carol Dekkers, CMC, CFPS, PMP, P.Eng
Time Management/Stress Management
Let It Go and Be Done With It, In Three Steps, by Beth M. Ramsay
All
Stressed Up - Now What Do I Do?, by Betsy Barbieux
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